How to make a complaint
At Slaidburn Health Centre we want to hear from you if you are dissatisfied with any aspect of our service. We hope that we will be able to discuss your concerns with you and resolve the issue. If you wish you have the right to make a formal complaint. In any event, it is important that our patients tell us if they are unhappy with any aspect of our service so that we can seek to make improvements.
If you wish to complain contact the Practice Manager, Heather Harrison. However, if you wish, you can make your complaint to any other member of staff. Contact details for Heather Harrison are as follows:
Telephone – 01200 413640
Email – email@example.com
Letter – Slaidburn Health Centre, Townend, Slaidburn, Clitheroe BB7 3EP
Email addresses for other members of staff are available by contacting the Practice.
Any complaint will be dealt with in accordance with the Practice’s Complaints Policy. This includes information on timescales for the Practice to respond to any complaint and what you can do if you are unhappy with the outcome.
We hope that, if you have an issue, you will contact us direct. We consider this gives us the best chance of learning quickly about patient issues and improving our services to our patients.
SLAIDBURN HEALTH CENTRE (the Practice)
Data Protection Privacy Notice for Patients
This privacy notice lets you know what happens to any personal data that you give to us, or any information that we may collect from you or about you from other organisations.
This privacy notice applies to personal information processed by or on behalf of the practice.
Please click here to read more about our Data Protection Privacy Notice for patients
Lancashire and South Cumbria has been chosen by NHS England to be a national pilot for the digitisation of Medical Records. Scanning these paper based records and making them digital will enable better utilisation of space, creating more clinical space, staff areas, multi team space and video hubs, removing the need for some practices to build extensions. In addition it will also make your record more easily and speedily accessible to clinical staff within your practice.
Your complete GP medical record will be digital and stored in a secure cloud based clinical system (only accessible by your GP practice) with the paper based records being securely destroyed following BS EN 15713:2009 Secure destruction of confidential material. Your GP will still be able to access your records easily within this system. The scanning and destruction of the paper records will follow strict data protection guidelines adhered to by the NHS. As with paper based records, digital records are stored for the durations specified in the Records Management Codes of Practice for Health and Social Care. For GP patient records, this states that they may be destroyed 10 years after the patient’s death if they are no longer needed.
If you wish to discuss the scheme, please inform the Practice direct either by letter or via e-mail firstname.lastname@example.org
Patient Rights and Responsibilities
The NHS Constitution establishes the principles and values of the NHS in England. It sets out rights to which patients, public and staff are entitled and pledges which the NHS is committed to achieve, together with responsibilities which the public, patients and staff owe to one another to ensure that the NHS operates fairly and effectively.
All NHS bodies and private and third sector providers supplying the NHS services are required by law to take account of the Constitution in their decisions and actions.
A copy of the Constitution is available from the practice by request.
- Deliver a prompt and efficient service
- Be pleasant and courteous at all times
- Respect your confidentiality
We ask that you – the patient:
- Arrive in time for your appointment
- If unable to keep your appointment contact us to cancel.
- Behave responsibly in a courteous and pleasant manner
- If you bring children to the Health Centre ensure they are under your control at all times.
- Ensure you keep the Health Centre informed of change of address/name.
- Allow 48hrs between request and pick up of medicines.
Other local NHS services
As well as contacting us, you can ring NHS Direct (0845 46 47) for health advice and information. Before you do, remember that you can treat many minor ailments such as colds, coughs and indigestion by keeping a well-stocked medicine cabinet at home.
We suggest you keep the following:
- Paracetamol and aspirin (children under 16 and people with asthma should not take aspirin)
- Mild laxatives
- Antidiarrheals medicines
- Rehydration mixture
- Indigestion remedy (for example, antacids)
- Travel sickness tablets
- Sunscreen – SPF15 or higher
- Sunburn treatment (for example, calamine)
- Tweezers and sharp scissors
- A thermometer
- A selection of plasters, non-absorbent cotton wool, elastic bandages and dressings.
- Keep the medicine chest in a secure, locked place out of reach of small children.
- Always read the instructions and use the suggested dose
- Watch expiry dates – don’t keep or use medicines past their sell-by date
- Take all unwanted and out-of-date medicines back to the pharmacy/dispensary