At Slaidburn Health Centre we want to hear from you if you are dissatisfied with any aspect of our service. We hope that we will be able to discuss your concerns with you and resolve the issue. If you wish you have the right to make a formal complaint. In any event, it is important that our patients tell us if they are unhappy with any aspect of our service so that we can seek to make improvements.

If you wish to complain contact the Practice Manager, Heather Harrison. However, if you wish, you can make your complaint to any other member of staff. Contact details for Heather Harrison are as follows:

Telephone – 01200 413640

Email – h.harrison@nhs.net

Letter – Slaidburn Health Centre, Townend, Slaidburn, Clitheroe BB7 3EP

Email addresses for other members of staff are available by contacting the Practice.

Any complaint will be dealt with in accordance with the Practice’s Complaints Policy. This includes information on timescales for the Practice to respond to any complaint and what you can do if you are unhappy with the outcome.

We hope that, if you have an issue, you will contact us direct. We consider this gives us the best chance of learning quickly about patient issues and improving our services to our patients.

SLAIDBURN HEALTH CENTRE (the Practice)

Data Protection Privacy Notice for Patients

Introduction:

This privacy notice lets you know what happens to any personal data that you give to us, or any information that we may collect from you or about you from other organisations.

This privacy notice applies to personal information processed by or on behalf of the practice.

Please click here  to read more about our Data Protection Privacy Notice for patients

Lancashire and South Cumbria has been chosen by NHS England to be a national pilot for the digitisation of Medical Records. Scanning these paper based records and making them digital will enable better utilisation of space, creating more clinical space, staff areas, multi team space and video hubs, removing the need for some practices to build extensions. In addition it will also make your record more easily and speedily accessible to clinical staff within your practice.

Your complete GP medical record will be digital and stored in a secure cloud based clinical system (only accessible by your GP practice) with the paper based records being securely destroyed following BS EN 15713:2009 Secure destruction of confidential material. Your GP will still be able to access your records easily within this system. The scanning and destruction of the paper records will follow strict data protection guidelines adhered to by the NHS. As with paper based records, digital records are stored for the durations specified in the Records Management Codes of Practice for Health and Social Care. For GP patient records, this states that they may be destroyed 10 years after the patient’s death if they are no longer needed.

If you wish to discuss the scheme, please inform the Practice direct either by letter or via e-mail teamslaidburn@nhs.net ​

The NHS Constitution establishes the principles and values of the NHS in England. It sets out rights to which patients, public and staff are entitled and pledges which the NHS is committed to achieve, together with responsibilities which the public, patients and staff owe to one another to ensure that the NHS operates fairly and effectively.

All NHS bodies and private and third sector providers supplying the NHS services are required by law to take account of the Constitution in their decisions and actions.

A copy of the Constitution is available from the practice by request.

We will:

• Deliver a prompt and efficient service
• Be pleasant and courteous at all times
• Respect your confidentiality

We ask that you – the patient:

• Arrive in time for your appointment
• If unable to keep your appointment contact us to cancel.
• Behave responsibly in a courteous and pleasant manner
• If you bring children to the Health Centre ensure they are under your control at all times.
• Ensure you keep the Health Centre informed of change of address/name.
• Allow 48hrs between request and pick up of medicines.

Privacy Notice for Slaidburn Country Practice

Introduction

At Slaidburn Country Practice, we are committed to protecting and respecting your privacy. This Privacy Notice outlines how we collect, use, disclose, and protect personal information about you, as well as your rights regarding your data. This policy is in line with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Who We Are

Slaidburn Country Practice is responsible for your personal data. We determine the purposes for which and the manner in which your personal data is processed.

What Information We Collect

To provide you with quality healthcare services, we may collect and process the following information:

• Personal details: Name, address, date of birth, gender, NHS number, and contact details
• Health and medical information: Medical history, treatment, medications, referrals, test results, and other health data
• Next of kin and emergency contact information

We may also collect certain information about your use of our website (e.g., cookies), if applicable, to help us understand how visitors interact with our site.

How We Use Your Information

We use your information for the following purposes:

• Provision of healthcare services: To manage and deliver the best possible care and treatment
• Patient records and continuity of care: Maintaining accurate records for ongoing and future care
• Administrative purposes: Including billing, managing appointments, and verifying identity
• Compliance with legal obligations: Sharing data with relevant authorities as required by law
• Improving healthcare services: Conducting audits, training, and research, with confidentiality measures in place

Sharing Your Information

We may share your information with:

• NHS agencies, other healthcare providers, and specialists involved in your care
• Our staff members who are bound by confidentiality agreements
• Third-party service providers who support us in delivering healthcare services
• Regulatory bodies and law enforcement, when legally required

We ensure that all third parties involved are bound by strict confidentiality and data protection obligations.

How We Store and Protect Your Information

We take all reasonable steps to protect your information. All data is stored securely on our systems, which are regularly monitored and updated to prevent unauthorised access or data breaches.

How Long We Keep Your Information

We retain your personal data only as long as is necessary to fulfil the purposes outlined in this notice and to comply with legal and regulatory requirements. When no longer required, data will be securely deleted or anonymised.

Your Rights

You have the following rights regarding your personal data:

• Right to access: Request a copy of your personal data held by us
• Right to rectification: Correct any inaccuracies in your data
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restrict processing: Limit how your data is used in specific situations
• Right to data portability: Request that we transfer your data to another provider
• Right to object: Object to certain uses of your data, including direct marketing
• Right to withdraw consent: Where we rely on your consent to process your data

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions or concerns about this Privacy Notice or how we handle your personal data, please contact:

Data Protection Officer
Hayley Gidman
Head of Information Governance
NHS Midlands and Lancashire,
Leyland House,
Lancashire Enterprise Business Park,
Leyland,
Lancashire,
PR26 6TY
Email: mlcsu.dpo@nhs.net
Telephone: 01782 916 875

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are not satisfied with our response.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on our website and displayed at the practice. This notice was last updated on 14th November 2024.

Other local NHS services

As well as contacting us, you can ring NHS Direct (0845 46 47) for health advice and information. Before you do, remember that you can treat many minor ailments such as colds, coughs and indigestion by keeping a well-stocked medicine cabinet at home.

We suggest you keep the following:

• Paracetamol and aspirin (children under 16 and people with asthma should not take aspirin)
• Mild laxatives
• Antidiarrheals medicines
• Rehydration mixture
• Indigestion remedy (for example, antacids)
• Travel sickness tablets
• Sunscreen – SPF15 or higher
• Sunburn treatment (for example, calamine)
• Tweezers and sharp scissors
• A thermometer
• A selection of plasters, non-absorbent cotton wool, elastic bandages and dressings.
  

Remember

• Keep the medicine chest in a secure, locked place out of reach of small children.
• Always read the instructions and use the suggested dose
• Watch expiry dates – don’t keep or use medicines past their sell-by date
• Take all unwanted and out-of-date medicines back to the pharmacy/dispensary