How to make a complaint

At Slaidburn Health Centre we want to hear from you if you are dissatisfied with any aspect of our service. We hope that we will be able to discuss your concerns with you and resolve the issue. If you wish you have the right to make a formal complaint. In any event, it is important that our patients tell us if they are unhappy with any aspect of our service so that we can seek to make improvements.

If you wish to complain contact the Practice Manager, Heather Harrison. However, if you wish, you can make your complaint to any other member of staff. Contact details for Heather Harrison are as follows:

Telephone – 01200 413640

Email –

Letter – Slaidburn Health Centre, Townend, Slaidburn, Clitheroe BB7 3EP

Email addresses for other members of staff are available by contacting the Practice.

Any complaint will be dealt with in accordance with the Practice’s Complaints Policy. This includes information on timescales for the Practice to respond to any complaint and what you can do if you are unhappy with the outcome.

We hope that, if you have an issue, you will contact us direct. We consider this gives us the best chance of learning quickly about patient issues and improving our services to our patients.