CORONAVIRUS
Our aim is to keep patients safe whilst continuing to provide as full a service as possible during the Coronavirus outbreak.
Patients MUST NOT attend the surgery if they have symptoms of cough and/or fever and/or loss of smell or taste or if they are self isolating.
For GP appointments we are operating a “total triage” system. Everyone is offered a phone consultation with the GP. If the GP thinks it necessary and it is safe to do so, the patient will be offered a face to face appointment.
Nurse appointments are pre-booked, we ask patients to ring the health centre if they develop symptoms of cough and/or fever and/or loss of smell or taste so the appointment can be postponed.
The door of the health centre is now open but access is limited to three patients in the waiting room waiting for appointments and one patient collecting medication. If this is fulfilled, we ask that patients wait outside until there is space for them inside.
When patients enter the health centre we ask they sanitise their hands and maintain social distancing.
If patients are self isolating or have covid symptoms we ask them to ring the health centre and we will help make arrangements for them to get their medication if they are not able to send a friend or family member not self isolating. If patients need help while they are self isolating then please call the Hodder Valley Covid Group on 07961 865503.
We ask patients to be patient as it may take time to answer your queries as we are having to deal with an increased volume of phone calls at present as well.
Medication is still be dispensed as normal. National guidance is to continue to only order a ONE month supply at a time in order not to increase pressure on supplies and to avoid the scenarios seen daily in supermarkets as people stockpile items.
This is the current situation and procedures may have to change as we receive further guidance.
For further advice on coronavirus please use the following websites:-
https://www.nhs.uk/conditions/coronavirus-covid-19
https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
Please all stay safe and look after your family and neighbours.